Refund and cancellation policy
Effective from: 7 October 2026
This policy is part of our terms of service. It covers Sircl’s subscription plans and added usage.
How billing works
Sircl plans are billed in advance for the subscription period shown on the plan. Today that period is one month. It may be different for other plans or change in future, and the period that applies to you is always the one shown on the plan you bought.
Every plan you buy or activate has an expiry date, which is the date its subscription period ends. It is shown when you buy the plan and in the app.
Unless you cancel, your plan renews automatically on its expiry date for a further period, and you are charged for that period at renewal. Added usage is a one-off payment.
Payments are taken by our payment partners. Where a payment partner acts as merchant of record, it is the seller named on your receipt.
Cancelling
You can cancel at any time, from your account in the app where that is available, or by writing to support@sircl.ai from the email address on your account.
- Cancelling stops your plan renewing. It takes effect on your expiry date.
- To be sure a renewal is not charged, cancel at least 48 hours before your expiry date.
- You keep full access until your expiry date.
- Anything you run after cancelling still draws on your remaining usage, until that usage runs out or your expiry date arrives, whichever comes first.
- Unused usage, including added usage, expires on your expiry date.
You can start a new plan again whenever you like.
Refunds
Payments are not refunded. That applies to plan payments and to added usage. It includes a period you have only partly used and usage you have not spent, and it applies if we close your account because you broke our terms of service or because a payment was reversed or disputed.
The one exception. If we close your account for any other reason, or we stop offering Sircl, we will refund the part of your most recent plan payment that covers the days left in your subscription period, worked out day by day. We will also refund any added usage you paid for and have not spent. We will make the refund within 30 days of your account closing or Sircl being withdrawn.
When something goes wrong
- A run that fails. When a run starts, Sircl sets aside the usage it estimates the run will need. If the run fails, any of that usage which was not used is released back to your balance.
- A charge made in error, such as your payment method being charged twice, or charged for a renewal after you cancelled in time. Write to support@sircl.ai within 30 days. We will investigate and put right what we find to be wrong.
When a refund is made, it is processed by the payment partner that took the payment, to the payment method you used. How long it takes depends on them and on your bank.
Before you dispute a charge
If you think a charge is wrong, please write to support@sircl.ai first so that we can look into it. A dispute raised with your bank may lead to your account being suspended while it is open.
Your legal rights
Nothing in this policy takes away rights you have under the law of the place you live that cannot be waived.
Contact
Kontextual Collective Private Limited C/o A R Manjunath, No. 198, Indiranagar IInd Stage, Indiranagar, Bangalore North, Bengaluru Urban, Karnataka 560038, India